Purchasing

Purchasing:
How long until I receive my bike?
The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location Any delivery dates provided by urbandrift are estimates.
What area is included in free shipping?
We only ship to the lower 48 states in the US, please check Shipping for more information
Tax?
State sales tax (and municipal sales tax when applicable) is required and will be collected on all orders shipped into the following states:
Alabama / Arizona / Arkansas / California / Colorado / Connecticut / District of Columbia / Florida / Georgia / Hawaii / Idaho / Illinois / Indiana / Iowa / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / North Dakota (starting in 2021) / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Virginia / Vermont / Washington / West Virginia / Wisconsin / Wyoming
Will my Ebike assembled when it arrives?
The Ebike is mostly assembled when it arrives, a few more steps to finish the assembling. Please carefully watch the assembly tutorial or read the E-BIKE USER MANUAL for installation.
Tracking information
Click here to check your status.
Can I stack the two discounts repeatedly?
Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.
Final interpretation is owned by the urbandrift  company.
 
Battery:
Battery USB Note 
The quick removable modular battery sold by urbandriftcurrent battery models:forerunner-s1 Max lets you able to charge the battery pack on or off the frame. Also, charge your phone with the battery USB port. The battery of the urbandrift e-bike is also set up with a key to keeping your battery safe. If there are any other questions, kindly please contact our customer support for help: service@urban-drift.com We will try our best to ensure your satisfaction with our services!
Battery Compatibility
If you want to buy a replacement battery for your urbandrift electric bike, then it is worth noting that you must make sure that the battery you would like to buy is compatible with the model of your e-bike. Currently, our batteries are only compatible with the corresponding model of the e-bike. You may find that urbandrift Mars and Ranger have the same voltage, but the Ranger's battery is taller than Mars', which makes it unable to install the battery on the e-bike. On the other hand, even if you can buy a battery with the same parameters, such as voltage, there is a possibility of damage to urbandrift's e-bike after installing those batteries due to the circuit design and the battery protection system is incompatible. Therefore, once you install a non-original or incompatible battery on your urbandrift e-bike, your e-bike will NOT be covered by the Warranty. For more details about the replacement battery, please check our product page: urbandrift E-bike Battery Pack. If there are any other questions, kindly please contact our customer support for help: support@urban-drift.com
How to remove the battery?
  1. Turn off the bike
  2. Use the key, press it then turn it to the UNLOCK position
  3. Remove the battery Note: Ensure the key is on the unlock position before removing the battery of the mount
If there are any other questions, kindly please contact our customer support for help: service@urban-drift.com
 
How to operate the battery?
The battery has 3 positions: UNLOCKED, OFF, and ON. 
Key position is shown: OFF
Turn the keys clockwise. to position "OFF". In this position, the battery will be locked to the frame but the power will not be active.
The key position is shown: ON
The power will be active, and the key will be locked into the battery so it cannot be removed. The keys must be turned to the ON position for your bike to work.
Key position is shown: UNLOCK
Press it then turn it to the UNLOCK position. In this position, you can remove your battery
If there are any other questions, kindly please contact our customer support for help: service@urban-drift.com
How to check for battery issues?
  1. Check if the battery can be turned on when the key is turned on in the ON position. 2. Check if the power display is indicated when long-press the power button of the battery. 3. Whether the instrument can be turned on normally and whether the light and the horn can be used normally. Checking the battery and charger
  2. If the battery still does not work, please email our After-sale Support:service@urban-drift.com for help. (With a short video to show the battery problem and order number)
The battery will not charge/turn on
When you charging, please check the adjust the connections of the charger. The normal situation is when you plug the charger into the outlet, the light on the charging turns green. When you plug the charger's adapter cable into the device, this light on the charging turns back to red.
The charger's light turns green, but the battery is not fully charged
You may need to check the fuse connection of the battery (shown below). Use a Phillips head screwdriver to carefully loosen the fuse cover,  carefully remove the fuse from the battery and take a picture/video to our customer support
The battery is charged but the bike will not turn on when the battery is installed
You may need to check the fuse connection of the battery (shown below). Use a Phillips head screwdriver to carefully loosen the fuse cover,  carefully remove the fuse from the battery and take a picture/video to our customer support
If there are any other questions, kindly please contact our customer support for help: service@urban-drift.com

FREE SHIPPING

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SUPPORT 24/7

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30 DAYS RETURN

Simply return it within 30 days for an exchange

1-Year Warranty

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