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TO QUALIFY FOR WARRANTY SERVICE
URBAN DRIFT provides 6-Month prorated warranty for batteries.
In rare instances, the item received may be damaged during shipping. If shipping damage occurs, please contact firstname.lastname@example.org and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
If you discover what you believe is a defect for your Product, please contact URBAN DRIFT at email@example.com. URBAN DRIFT’s technical support personnel will assist you in diagnosing and fixing any problems you may encounter in the use of your Product.
In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.
In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide URBAN DRIFT with (i) the proof of purchase from an approved official store; and (ii) Order Number from urbandriftscooter.com
Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return merchandise authorization (“RMA”) number. URBAN DRIFT must receive your defective Product within 30 days from URBAN DRIFT ’s issuance of an RMA to you. URBAN DRIFT may direct you to a designated third party for warranty repairs.
You will be responsible for the cost of shipping and insuring the shipment of your Product to URBAN DRIFT, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to URBAN DRIFT. You must include your defective Product within the original packaging or URBAN DRIFT approved packaging, which will be provided at a cost, for the shipment of the Product to URBAN DRIFT. URBAN DRIFT will not be responsible for any damages caused by your improper packaging or shipment of the Product to URBAN DRIFT.
An authorized service provider will conduct an inspection of your Product. If URBAN DRIFT determines that the problem is not covered under the Limited Warranty, URBAN DRIFT will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or URBAN DRIFT will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from URBAN DRIFT to you.
For eligible warranty claims, URBAN DRIFT will service defective product with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by URBAN DRIFT will be retained by, and become the property of URBAN DRIFT. For eligible warranty claims, URBAN DRIFT will pay reasonable return shipping charges for the return of the product to you.
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product: