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Urban Drift is not liable for any tax applicable on the items ordered by our customers through urbandriftscooter.com.
Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local taxes policy. For more information, please contact and consult with your local custom authority.
In-case of any special requests pertaining to mode of shipping, please contact us after placing your order and one of our representative will assist you in solving your queries.
Please note that if the order delivered is not accepted for any reason or the customer refuses to clear the custom fees before receiving the order, the custom officer may destroy the item or would need to ship it back to us, in this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur.
Why the delivery is taking so long?
There are various factors that may cause the delivery to be delayed, most probable reasons involving weather, transfers, custom clearance or any other reason varying from country-to-country. For estimated delivery durations, please see our Shipping Guide to get a better idea regarding it.
Below mentioned are some of the actions that a customer can incorporate for resolving the issue at the earliest.
• Track your order by checking the real-time tracking result on courier website regularly.
• Contact our customer support for any assistance required pertaining to your order.
• While tracking your order if the status is not updated for a long period, please contact the logistics (courier) support for more information.
• Kindly check that the shipping information provided including your name, address, contact information & other relevant details are correct.
While selecting Airmail, please select registered Airmail instead of unregistered Airmail as it does not provides a tracking number for the items shipped and any estimation of the arrival would not be reliable.
For more information regarding shipping, custom support or declaration information, please submit a ticket